Q&A
The most common questions asked & answered below.
For any additional questions, please click on the link below and submit through the Contact form.
Questions & Answers
Q: What's the Production Time for an order?
A: Production time varies on
current demand & job queue.
The other key factors are based the project itself, production strategy, manufacturing method,
inventory delivery time, etc.
​
Some jobs may take a few days,
where others may take a few weeks.
​
Current estimated Time of Completion
is provided when given a quote
Q: Is there a minimum order requirement?
A: No, there are no minimums!
You can order 1 item or 100s;
the price per piece is based on the job's quantity of items.
Screen Printing has a minimum order requirement of 1 dozen pieces (12)
Q: What if I want my logo added to items I have?
A: Absolutely! You would be charged only for the logo embellishment, and any service fees based on the chosen manufacturing process.
The items can be shipped
directly to me, or dropped off.
*Provided items must be clean!
Dirty items will be rejected
Q: What forms of payment are accepted?
A: Cash,
Corporate Checks,
Zelle, CashApp, ApplePay
Venmo
*If paying Products & Services +3%
& all major Credit Cards
*processed through Wix +3.5% surcharge
Q: When is payment expected?
A: All invoices must be paid
prior to beginning
​
An invoice will been sent with the order details & totals
​​
​
Invoices over $1000:
Zelle, Venmo or Corporate Checks only
​
Q: Will a MockUp be provided?
A: Yes, mockups can be provided upon request for most standard clothing items such as t-shirts, hoodies, and polos- for printing only (not embroidery). Specialty or obscure items may not be eligible for mockups due to the time involved in sourcing accurate templates.
*Please note that all mockups are virtual representations meant to give a general idea of design placement and scale; they are not to scale or guaranteed to reflect exact sizing.
Q: I have drawings of my logo & no idea where to start...
A: No worries!
Everyone starts somewhere!
Click here to schedule a
Design Consultation with me,
where we'll go over the options, process & price points.
​
Q: I need something Monogrammed with a name/initials...
A: Absolutely,
Monogramming is my specialty!
Since they're a custom,
made-to-order design,
the pricing starts at $25 per piece.
The varying details include the location on item, type of material that's being embellished, if the item requires a special procedure
or additional materials to
accomplish the desired outcome.
Monogram Set Up Fee: $10 per name
*Proof must be approved prior to production​
Q: What is the Pick-Up
& Drop-Off process?
A: I'm a home-based
business located in
Montgomery Village, Maryland.
Found at my door is a large
waterproof storage bin, designated
for easy pick-up & drop-off,
available 27/7 for your own convenience. ​
Q: Can I order if I'm outside of your area?
A: Of Course!
I have many clients across the
country, to which I have
streamlined the logistics
of how each order is processed.
Shipping thru USPS or UPS.
Shipping fees included on invoice or billed seperately
Q: Do you offer
local delivery?
A: Yes, I use Uber Deliveries.
You're welcome to send your own Uber to pick up or drop off. I will need the link text to me so I can coordinate with the driver.
Q: What file format
does my logo need to be?
A: JPG, PNG, PDF, SVG, Ai
For Embroidery, any file type will work, with high resolution.
For Vinyl or Sublimation projects,
PNG the only acceptable file type.
For Screen Printing, a vectorized EPS File; however a JPG can be vectorized for a small fee.
For Direct to Film, any file type is acceptable, however the background must be transparent and 300dpi.​ Whatever is not transparent,
will be printed.